Enable or disable a Public Portal account

You can enable or disable a Public Portal user account from the Public user page in Civic Platform.

To enable or disable a Public Portal account

Log in to Civic Platform.
From the user account menu, select Administration.
Select System tools > Public user.
Select the user account which requires a change of status from the Public user list.
Select the Registered agencies record tab.
Select the check box next to the agency that requires a change status.
Notes:
- If you have enabled the multiple agency administration feature (see Set up cross-agency operations), after a public user attempts to log into Public Portal hosted by a different agency from the one that created the account, you can enable and activate the public user account in the new agency.
- If you enable an authorized agency or authorized agent clerk account in a different agency from the one that created the account, the account type is Citizen, not Authorized agent nor Authorized agent clerk, in the new agency.
Select one of the following buttons to change the status of an account:
- Disable account: Select this button to disable the public user for the agency. Disabling an account means that the public user is not able to log into Public Portal.
  
  Note: If you disable an authorized agent account, the authorized agent account becomes inactive, and all the authorized agent clerk accounts created by the agent account become inactive as well.
- Enable account: Select this button to enable the public user to use the account for the agency.