Public user-facing instructions

This document provides content that can be shared with public users as part of the Public Portal roll out. Please use your sites to capture screenshots that go along with this content.

Email Content to introduce public users the new Public Portal

We’re excited to announce that our new permitting platform [INSERT PLATFORM NAME] is now live. It’s designed with you in mind, providing an intuitive, accessible, and empowering application experience. The initial updates include a new home page, a permit picker tool, a simple process for logging in and resetting your password, and a new account dashboard.

Early next year, we will release a second update that makes it easier to submit applications and take the next steps. When you first access [INSERT PLATFORM NAME], you can log in using your previous (ACA) credentials, but you may need to reset your password. We look forward to any feedback you’d like to provide.

Instructions for public users

• Register for Public Portal as a public user

• Log in to Public Portal as a public user

• Reset your password as a public user

• Find your way around

• Browse all permits

• Dashboard

Find your way around

Upon login, you will see a home page, with a few basic elements that are common to every page in the site.

• Profile menu: The Profile menu contains links to manage your account and to our help documentation.

• Navigation: The Navigation includes links to the homepage, dashboard, and all applications, as well as links to other pages the agency has added.

• Footer: The footer displays at the bottom of the site and contains some basic information about the site, such as the copyright.

In addition, the home page includes a set of action cards, or tiles, that will direct you to various links that the agency has identified as important.

The Public Portal is fully responsive on mobile and tablet, and is WCAG 2.2 AA compliant. Assistive technologies are supported.

Browse all permits

The Permit Picker page offers a centralized, user-friendly way to browse and begin applications for available permits.

• Browse All Permits: Appears in the left navigation when enabled. Displays all eligible permits grouped by module and filtered by record type.

• Search Functionality: A dynamic search box filters results in real time. Displays an empty state when no matches are found.

Find an application

1. Navigate to Browse all permits from the home page or left navigation.

2. Use the search box to filter the applications, or browse through the list.

3. Select an application to begin the application process.

   • If no permits are available, an empty state message displays.

Dashboard

The Dashboard shows multiple types of cards. The following types of cards appear whenever the associated record activity occurs on one of your applications:

Record activity type	Card displays when...
Inspections	An inspection is available on the record
Fees	A fee is due for the record
Documents	A document has been added to the record
Renewals	A renewal is available for the record
Conditions	A condition has been added to the record
Unfinished applications	An application/pageflow was started but not completed

Your records

Users can all see their Active records in the Dashboard by selecting View all under Your records.

Empty States

No records exist

When no records exist, an empty state appears.

No search results

When no records are returned from a given search result, an empty state appears.