Renew a license

View the status of a license renewal to determine if a license is active, expired, delinquent, invalid, pending renewal, or about to expire. When you stay on top of license renewal statuses, you can help keep contractor, sub-contractor, and individual licenses current, enabling construction projects to proceed on schedule.

To view license renewal information

1. From the Record page, open the license you want to modify.

2. Select the Renewal info tab.

3. Review the fields described in Renewal information fields.

Professional and business licenses require renewal periodically to remain current and valid per applicable local, state, or federal law. You can check the status of a license to determine if the license is about to expire, has expired, or is delinquent.

When you initialize a license renewal, the information from the parent license copies automatically to a new application intake form for the applicant. Civic Platform processes this partial application as a child application to the parent license. After the renewal is submitted and the renewal process is complete, Civic Platform associates the most current information, such as expiration date, with the parent license.

A license renewal is complete when the application and required supporting tasks as defined in the renewal workflow are complete, and licensees pay in full any fees associated with the renewal. Tasks associated with a license renewal may include the passing of an exam, continuing education hours earned, or the submission of additional documents to the agency.

You can renew a license and pay for the fees at the agency or online via Citizen Access. An agency can also manually move the license through the renewal process through Workflow. See Renew a license by workflow below.

To renew a license

1. From the Record page, open the license you want to renew.

2. Verify the status of the license on the Renewal info tab, if necessary.

3. Select the Renewal tab.

4. Select Renew.

   Notes:

   • The Renew button displays only when a license expires, nears expiration, or is delinquent.

   • If the license cannot be renewed and the supervisor override feature is enabled, a prompt displays that allows a supervisor to override the blocked renewal. If a supervisor authorizes an override by entering their username, password, and an override reason, the renewal process continues. For details about the supervisor override, see Supervisor override.

5. Enter data as available. For field definitions, see Renewal information fields.

6. Select Submit.

You can manually move a license through the renewal process by updating the New status field for workflow tasks. Updating this field may be useful to a supervisor who needs to quickly force the renewal process to the next phase in the workflow due to an internal error at the agency.

To manually move a license through the renewal workflow

1. From the Record page, open the license you want to renew.

2. Select the Workflow tab.

3. Select the folder associated with the workflow task that you want to update.

4. Select an option from the New status field. For a list of options, see Renewal workflow new status options.

5. Select Submit.

6. Update the New status fields for each workflow task folder as needed.