Set a user account disable time frame

Configure the system to disable individual user accounts that are inactive for a set period of time. When an account becomes disabled, the user must contact the agency administrator, who can manually reactivate accounts. To manually enable an account, see Manually enable a user account.

You can set account disable time frames at the agency and the individual user level. The user account disable time frame defaults to the agency-level account disable time frame, if one is specified. If the agency does not have an agency disable time frame set, Civic Platform uses the default time frame of 90 days. Any value set at the user level overrides the default value or the agency value. If the Account disable time frame field in a user profile is blank, Civic Platform defaults to the agency-level time frame. For information on setting an agency‑level account disable time frame, see "Adding an Agency" in the Civic Platform On-premise Administrator Supplement.

1. From the Administration menu, select User profile > User.

2. Enter search criteria into the Search field to locate the user to edit.

   OR

   Navigate to the user to edit.

3. From the Actions column, select Actions > Edit next to the user you want to edit.

4. Select the Settings tab.

5. In the Account disable time frame field, enter the number of days an account can be inactive before it becomes disabled.

6. Select Save.