Create, search, edit, and delete announcements

You can configure an announcement to display in either Civic Platform, Citizen Access, or both.

Example: You can announce a change in your agency’s policies, a new employee of the month, or advise users of a software maintenance window.

  • In Civic Platform, the announcement displays in the Bulletin board page to the recipients.

  • In Citizen Access, when the recipients select the Announcement link on the top of the home page, a window displays under the link with the announcement.

    Note: For the Announcement link to display in the Citizen Access home page, you must configure the announcement settings in Citizen Access Administration. For more information, see Announcement setting.

Users with the correct permissions can create and post announcements to notify agency users or public users of all kinds of events.

To create an announcement

  1. From the Administration menu, select Communication manager > Announcement.

  2. Select New.

  3. Complete the following fields as required:

    Field Action
    Message title Enter a title.
    Message type Choose a message type from the list menu.
    Content

    Enter the text (content) of the announcement.

    Note: You can enter variables in this field. See Communication variables for more information.
    Display message in

    Choose where you want to display the announcement:

    • Citizen Access only: Only public users in Citizen Access can see the announcement.

    • Civic Platform only: Only agency users in Civic Platform can see the announcement.

    • Both: Displays the announcement to both public users in Citizen Access and agency users in Civic Platform.

    Note: You can continue to specify who can access the announcement. For complete details, see Assign or remove announcement recipients.
    Date (start)

    Select the calendar icon to select the date when the announcement should first appear.

    Note: You can continue to specify the time in the Time (start) field that the announcement begins to appear.
    Time (start) Specify the time that the announcement begins to appear.
    Date (end)

    Select the calendar icon to select the last date that the announcement should appear.

    Note: You can use the Time (end) to continue to specify the time that the announcement should begin to disappear. After the specified time, the announcement no longer displays in the Bulletin board page.
    Time (end) Specify the time that the announcement begins to disappear.
    Status Select Enable to make the announcement available for distribution.

  4. Select Submit to save the announcement.

  5. Select the Recipient tab.

  6. Select the appropriate Assign button to assign the recipients by agency, module, group, department, user, or role.

  7. Find and select the agency, module, group, department, user, or role to assign to the announcement.

  8. Select Submit.

  1. From the Administration menu, select Communication manager > Announcement.

  2. Select Search.

  3. Enter search criteria for one or more of the search fields:

  4. Select Submit.

  1. From the Administration menu, select Communication manager > Announcement.

  2. Either: 

    • Select the link to the announcement you want to edit.

      or

    • Select Search, enter your search criteria, and select the announcement to edit.

  3. Update any of the fields that display.

    Field Action
    Message title Enter a title.
    Message type Choose a message type from the list menu.
    Content

    Enter the text (content) of the announcement.

    Note: You can enter variables in this field. See Communication variables for more information.
    Display message in

    Choose where you want to display the announcement:

    • Citizen Access only: Only public users in Citizen Access can see the announcement.

    • Civic Platform only: Only agency users in Civic Platform can see the announcement.

    • Both: Displays the announcement to both public users in Citizen Access and agency users in Civic Platform.

    Note: You can continue to specify who can access the announcement. For complete details, see Assign or remove announcement recipients.
    Date (start)

    Select the calendar icon to select the date when the announcement should first appear.

    Note: You can continue to specify the time in the Time (start) field that the announcement begins to appear.
    Time (start) Specify the time that the announcement begins to appear.
    Date (end)

    Select the calendar icon to select the last date that the announcement should appear.

    Note: You can use the Time (end) to continue to specify the time that the announcement should begin to disappear. After the specified time, the announcement no longer displays in the Bulletin board page.
    Time (end) Specify the time that the announcement begins to disappear.
    Status Select Enable to make the announcement available for distribution.

  4. Select Submit to save the announcement.

  5. To change the announcement recipients, select the Recipient tab.

  6. Select the appropriate Assign button to assign the recipients by agency, module, group, department, user, or role.

  7. Find and select the agency, module, group, department, user, or role to assign to the announcement.

  8. Select Submit.

When an announcement becomes outdated, you can delete it from your system.

To delete an announcement

  1. From the Administration menu, select Communication manager > Announcement.

  2. Select the check box next to the announcement you want to delete.

  3. Select Delete.

  4. Confirm the deletion.

After creating an announcement, you must assign who should receive the announcement. You can also remove those who should no longer receive announcements.

Assign recipients to announcements

To assign announcement recipients

  1. Open the announcement to which you want to assign recipients.

  2. Select the Recipient tab.

  3. Select the appropriate Assign button to assign the recipients by agency, module, group, department, user, or role.

  4. Find and select the agency, module, group, department, user, or role to assign to the announcement.

  5. Select Submit.

Remove recipients from announcements

If a group or individual no longer needs to receive an announcement, you can remove the group or individual from the list of recipients.

To remove a recipient from the Recipient tab

  1. Select the Recipient tab.

  2. Select the check box next to the recipient type to remove.

  3. Select Delete.

    Note: Removing a recipient from this list does not delete the recipient from your system.
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