Inspections

An application process for a building permit or service request require inspection to continue through to the end of a workflow. Your agency can provide the ability for registered professionals or other registered public users, such as an owner, to view and schedule an inspection on their permit online. There are many considerations, such as who can schedule an inspection and what inspection times display to the public. These considerations are all addressed in this chapter.

To enable this functionality, it is critical that you pre-define inspections, inspection types, inspectors, and inspection calendars as explained in Inspections. Also see Configure calendars and Calendar scenarios. Then, you can perform the inspection features as described in this chapter. As many items are pre-defined, such as inspection types, it is important to use this information with Implementation. Together, both topics provide you with a checklist of configurations to ensure you define all dependent configurations, all additional pre-configurations, and all ACA Admin configurations. For a successful implementation of inspections in Citizen Access, refer to Process records.