Implementation

Citizen Access provides modules, their associated features, and online tasks for agencies to implement for their public users. The purpose of this guide is to provide you with information about and configurations for those public facing options for optimal website functionality so your agency can get up and running using Citizen Access.

It is important to make decisions about how your agency wants to implement Citizen Access so that you complete the right configurations in the right areas of product. You can view a comprehensive list of the required configurations for optimal performance for the following areas of implementation: record query, registration, inspection scheduling, record creation, authorized service, viewing and/or paying fees online, and license renewal. Each area provides a list of configurations for each area of product and a cross-reference to the instructional text. The statement below is a brief explanation for each area of implementation.

If your agency requires the implementation of internationalization, please refer to the “Internationalization and Localization” appendix in the Accela Civic Platform Internationalization Installation and Administrator Guide for information and configuration details.