View, edit, and delete application status history

Application status history entries record the progress of a record through its workflow process. Historical entries differ from the existing status entry.

You can edit the application status history, including the date, status, comments, and related staff member information, to correct errors and ensure the accuracy of status entries. This feature is useful if you plan to clone a record, reopen a record to resolve pending issues, or reassign a record to a different person at your agency.

Note: If this feature is unavailable, contact your agency administrator with questions.

Edit or delete an application status history record

Find and open the record.
Select the Application history tab.
Do one of the following:

To edit a status history record:
1. Select the Status link for the status history record you want to view.
2. Edit the data as needed.
3. Select Save.
  
  If you modify the most recent status history entry, a message displays indicating that modifications to the most recent status history entry result in a discrepancy with the existing application status.
4. Select OK to modify the most recent status history record. This action does not affect the existing record status. Previously created status history entries are still available for view on the Status History page.
To delete a status history record:
1. Select the check box next to each status history record you want to delete.
2. Select Delete.
  
  If you delete the most recent status history entry, a message displays indicating that deleting the most recent status history entry results in a discrepancy with the existing status.
3. Select OK to delete the most recent status history record. This action does not affect the existing status. Previously created status history entries are still available for view on the Status History page.