Modify educational credentials

Education information includes details about degrees, majors, and educational institutions attended.

To modify education information

1. From the Licenses page, find and open the license you want to modify.

2. Select the Education tab.

3. Modify the existing information as necessary:

   • To insert a new row, select Add. For information on completing the form fields, refer to Record application intake form sections.

   • To delete a row, select the line that you want to remove and then select Delete.

4. When you finish making your changes, select Submit.

Continuing Education refers to the ongoing professional development requirements necessary for the maintenance or renewal of many occupational licenses. Requirements vary widely across professions, but typically include a specified number of Continuing Education units that a licensee must complete for re-certification or renewal. Acceptable units may include specific course requirements, a certain number of private or informal study hours, a number of practical work hours during a given period, for example.

Civic Platform allows your agency to track the Continuing Education requirements as well as the progress made toward their completion on the Continuing Education tab of the license record.

To modify continuing education information

1. From the Licenses page, find and open the license you want to modify.

2. Select the Continuing education tab.

3. Modify the existing information as necessary

   • To insert a new row, select Add. For information on completing the form fields, refer to Record application intake form sections.

   • Select the row to remove, then select Delete.

4. Select Submit.

Agencies often use acceptable scores on certification level exams to demonstrate a certain level of competence before a licensee can obtain an occupational license.

Depending on your agency’s agreement with external provider, the provider may maintain their exam data within Civic Platform or maintain their exam data on an external system and integrate the data with Civic Platform via a URL link. Civic Platform records exam modifications to the log. You can select the View Log button to view the change history. Consult with your agency administrator for the specific information that your agency needs provide to examination providers who choose to use this option.

Users can also enter examination information manually on the Examination tab of the license record.

To modify examination information

1. From the Licenses page, find and open the license you want to modify.

2. Select the Examination tab.

3. Modify the existing information, as necessary

   • To add a new exam session, select Add. For information on completing the form fields, see Record application intake form sections.

   • To change to another exam session, select the Reschedule link, then select a reason for rescheduling from the pop-up window.

     Note: Agencies define the reasons for rescheduling and cancelling in the Standard Choice REASON_FOR_RESCHEDULING_ CANCELING_EXAMINATION. See the Civic Platform Configuration Reference for more information about Standard Choices.

     If the fee items associated with the new exam are different from the ones in the previous exam session, Civic Platform keeps the fee items with the Paid status from the previous exam, deletes the fee items with the New status, and voids the fee items with the Invoiced and Unpaid status.

     If the fee items associated with the new exam are the same as the ones in the previous exam session, Civic Platform keeps the existing fee items.

   • To cancel an exam session, select the Cancel link next to the Examination Date, and then select a reason for canceling the session.

     Civic Platform changes the schedule Status to Pending.

     If the original status of the examination being canceled was Scheduled or Ready to Schedule, Civic Platform keeps the fee items with the Paid status, deletes the fee items with the New status, and voids the fee items with the Invoiced and Unpaid status.

   • To remove an exam session, select the row that you want to remove and then select Delete.

     Civic Platform keeps the fee items with the Paid status (but removes the association between the examination and fee items), deletes the fee items with the New status, and voids the fee items with the Invoiced and Unpaid status.

4. When you are finished making your changes, select Submit.

   Civic Platform updates the record with your changes.

5. Select View Log to view changes to the exam schedules. See Audit logs for more information.