Addresses within work orders and assets

Addresses can be added to a work order or asset. Each work order or asset may have one or more addresses associated with it and will be used to identify locations such as, work order jobs, fire hydrant, and building locations.

Add an address from your reference database

Addresses can be added to work orders or assets using the address reference database. Addresses that have been added to the reference database can be found and then associated with work orders or assets from the address lookup page. One or more addresses can be selected from this page and automatically associated with the work order or asset.

To add an address from your reference database

From the Work orders or Assets page, find and open a work order or asset record.
Select the Address tab.
Select Look Up to locate a reference address.
Enter search criteria as needed to locate the address you want.
Select Submit.
Select the check box next to the addresses you want to add.
Select Select.
Select Submit.

Add a new address to a work order or asset

Addresses can be added to a work order or asset that are not located in the in reference database. There may be one or more addresses associated with each work order or asset that can be entered manually through the work order or asset.

Note: Civic Platform does not store new addresses that you add from these areas in the reference database.

To add an address to a work order or asset

From the Work orders or Assets page, find and open a work order or asset record.
Select the Address tab.
Select New.
Complete any of the fields that display. For descriptions of common fields, see Address details.
Select Submit.

View associated work orders and assets

Reference addresses associated with a work order or asset can be viewed from the addresses page. The same address may be used for various work orders or assets and will be displayed under the appropriate tabs. The details of the work order or asset can be viewed by selecting the ID to the work order or asset from the applicable list.

To view work orders or assets associated with a reference address

From the Addresses page, find and open an address.
Select either the Work orders or Assets tab.
Open the work order or asset that you want to view.

Edit an address in a work order or asset

After an address is added to a work order or asset, it can edited as needed to correct mistakes or complete partial information. Editing an address for a work order or asset does not change the details about the address in your reference database nor does it affect any other work order or asset with the same address. The changes affect only the work order or asset that you are currently working on.

To edit an address for a work order or asset

From the Work orders or Assets page, find and open a work order or asset record.
Select the Address tab.
Open the address that you want to edit.
Edit any of the fields that display. For a description of the fields, see Address details.
Select Submit to save your changes.

Remove an address from a work order or asset

If an address is no longer relevant to the item or is no longer is associated, it can be removed. Deleting an address from a work order or asset does not delete the address from the reference database or affect other work order or asset associated with the same address, it only removes the association between the address and work order or asset.

To delete an address from a work order or asset

From the Work orders or Assets page, find and open a work order or asset record.
Select the Address tab.
Select the check box next to the addresses you want to delete.
Select Delete.