Search for a public user account

To search for a public user account

From the Administration menu, select System tools > Public user.
Select Search.

Enter any search criteria in the appropriate fields.

Notes:

You can search by public user registration fields, and a few contact standard fields. Civic Platform searches for the public users that meet the specified registration criteria and who have associations with a contact that meets the specified contact criteria.
The fields displayed may vary depending on how your system was configured. Contact your agency administrator with questions.

Field	Description
Address line	The address information of the contact that has an association with the public user.
City	The city of the contact associated with the public user.
Country/region	The country or region of the contact associated with the public user.
DBA/trade name	The DBA or trade name of the contact associated with the public user. DBA is an acronym for Doing Business As.
FEIN	The FEIN information of the contact associated with the public user. FEIN is an acronym for Federal Employer Identification Number; it identifies a business for tax purposes.
First name	The first name of the contact associated with the public user.
Last name	The last name of the contact associated with the public user.
Middle name	The middle name of the contact associated with the public user.
Organization name	The organization name of the contact associated with the public user.
Password request answer	The answer to the password request question.
Password request question	Choose a password request question from the drop-down list. If a public user forgets their password, they can answer this question. If the answer is correct, Civic Platform emails their password to the email provided from registration.
Phone	The phone of the contact associated with the public user.
Preferred channel	The method by which the contact associated with the public user, prefers to receive notifications, for example by phone, email, fax, or postal mail.
Public user’s cell phone	The public user’s cellular phone number.
Public user’s email	The public user’s email address. By default, this is the User ID. You can modify both the User ID and the email address separately.
SSN	The SSN of the contact associated with the public user.
State	The state of the contact associated with the public user.
Type	The contact type of the contact associated with the public user.
User ID	The user identification for logging in to Citizen Access. The default User ID is the email address provided in registration. You can modify this field to create a unique User ID.
Zip Code	The ZIP code of the contact associated with the public user.

Select Submit.