Edit a public user account

You can make edits to a public user account if it requires modification. For example, if a user wants to reset their password or change their user ID, you can update their user account registration information with the specified request.

To edit a registered public user account

From the Administration menu, select System tools > Public user.
Select the user account that you want to edit from the Public user list.

Make changes to the applicable fields.

Note: The fields displayed may vary depending on how your system was configured. Contact your agency administrator with questions.

Field name	Field description
Civic Platform user account	This field displays the Civic Platform user login ID and is a read-only field. When a public user registers an account from Citizen Access or when you create an account from the Public user page, Civic Platform automatically creates the corresponding Civic Platform user account with the login ID numbered like PUBLICUSER{seq_number}. Civic Platform automatically does the following in user profiles for such user accounts: Marks the user as External user. Sets the department to <agency>/<agency>/<agency>/PUBLIC/NA/NA/NA. Categorizes the user into the default user group for public users in each module. Within each assigned module, the external inspector is available for inspection assignments and scheduling. Sets the inspector status to Enable, if the user account is for a contract inspector or a self-certified inspector. For the Civic Platform user accounts of contract inspectors and self-certified inspectors, your agency can update the user profiles manually or using an EMSE script. Example: Use an EMSE script either with the AddContractLicenseAfter or RegistrationSubmitAfter event to set the district that the inspector is responsible for, set the discipline based on the inspector’s license, and so forth. The AddContractLicenseAfter event occurs after you associate a licensed professional with the public user account of an external inspector through the Public User page and the association takes affect. The RegistrationSubmitAfter event occurs after a public user submits a registration and also occurs after the external inspector associates a licensed professional with his public user account through Citizen Access. For more information about the Civic Platform user account, see Add and edit users.
Account type	Select an account type. There are five account types of public users. Citizen: Citizens are common public users in your agency. Citizen users access Citizen Access to apply for and pay for permits, schedule inspections, and find information. Citizen is the default in this field. Authorized Agent: Authorized agents conduct authorized service sales (such as, fishing and hunting license sales) in Citizen Access. Authorized Agent Clerk: When authorized agents manage their accounts in Citizen Access, they can authorize clerks to conduct authorized service sales. You can view, but cannot create authorized agent clerks in the Public User page. Self-Certified Inspector: Self-certified inspectors upload inspection results using Citizen Access. Self-certified inspectors are certified or licensed professionals so you must associate at least one licensed professional to the public user account from the Public User page. You can also let self-certified inspectors themselves associate licensed professionals with their public user accounts through Citizen Access. Contract Inspector: Contract inspectors upload inspection results using Citizen Access. Contract inspectors are certified or licensed professionals or businesses so you must associate at least one licensed professional to the public user account from the Public User page. You can also let contract inspectors themselves associate licensed professionals with their public user accounts through Citizen Access.
Cell phone	The public user’s cellular phone number.
Change password at login	Select Yes to ask the public user to change password at the first time login. Otherwise, select No.
Email	Enter the public user’s email address. By default, this is the User ID. You can modify both the User ID and the email address separately.
Password	Enter a password that the public user uses when logging into Citizen Access. Note: If your agency has configured password rules for the public users, then there is a password requirements link and a strength indicator. The password strength indicator displays a visual representation of the password security strength against the agency's minimum password requirements. If you have trouble entering a valid password, select the Requirements link to view the agency’s minimum password requirements.
Confirm password	Enter the password again to verify the user’s password.
Password request answer	Enter the answer to the password request question. The field maps to the Answer field on the registration page in Citizen Access.
Password request question	Enter one or more password request questions. The field maps to the Enter security question field on the registration page in Citizen Access. The Authentication by security question setting in Citizen Access Admin determines the number of password request questions to display in this field. If an account has password request questions and answers and the public user forgets their password, Citizen Access requires the user to answer one of the questions to validate the user. If an account has no password request question, Citizen Access only requires the user to specify the email address in the reset-password request. Note: Password request questions may be a non-required field in Civic Platform. However, if a user logs in to Citizen Access with an account that has no password request question, an Update security question and answer section displays for the user to specify one or more security questions and answers.
Receive SMS message	Select or clear the check box to enable or disable SMS messaging for the public users. This feature applies to agencies that implement custom SMS interfaces.
User ID	Enter a new or accept the default user ID for logging into Citizen Access. The default User ID is the email address provided in registration. You can modify this field to create a unique User ID.

Select Submit.
Select the Registered agencies tab.
Select the appropriate button from the toolbar to reflect the desired status for the account. For more information about account status, see Activate a public user account or Enable or disable an public user account.