Enable or disable an public user account

You can enable or disable a public user account from the Public user page.

To enable or disable a public user account

1. From the Administration menu, select System tools > Public user.

2. Highlight the user account which requires a change of status.

   Civic Platform displays the public user account registration details in the bottom section of the page.

3. Select the Registered agencies record tab.

   

4. Select the check box next to the agency that requires a change status.

   Notes:

   • If you have enabled the multiple agency administration feature (see Set up cross-agency operations), after a public user attempts to log into Citizen Access hosted by a different agency from the one that created the account, you can enable and activate the public user account in the new agency.

   • If you enable an authorized agency or authorized agent clerk account in a different agency from the one that created the account, the account type is Citizen, not Authorized agent nor Authorized agent clerk, in the new agency.

5. Select one of the following buttons to change the status of an account:

   • Disable account: Select this button to disable the public user for the agency. Disabling an account means that the public user is not able to log into Citizen Access.

     Note: If you disable an authorized agent account, the authorized agent account becomes inactive, and all the authorized agent clerk accounts created by the agent account become inactive as well.

   • Enable account: Select this button to enable the public user to use the account for the agency.