Configure service selection for a main agency

The multiple-agency functionality allows public users to select services provided by various sub-agencies from the main agency and create multiple applications at a time. For more information, see Understanding the Process for Creating a Record.

After marking the Create an application by selecting services check box in Feature settings for the main agency in a multiple-agency environment, use the Single service selection only check box to further control whether public users can select a single service or multiple services in the main agency.

To configure service selection for a main agency

1. Navigate to General > Settings > Feature settings.

2. Expand and select the Create an application by selecting services check box next to the desired module.

   Note: This check box is only available for the main agency in the multiple-agency administration.

   

3. Select or clear the Single service selection only check box.
4. Select Save.
5. Select Clear cache.

6. Log in to Citizen Access as the main agency’s public user and select the Create an application by selecting services hyperlink from the Welcome page.

   If the Single service selection only check box is marked in Feature settings, the Select services page displays a list of services for public users to make a single selection only.

   

   If the Single service selection only check box is cleared in Feature settings, the Select services page displays a list of services for public users to make a single selection or multiple selections.