Trust account transactions

Deposits typically occur when a trust account first opens, and when a trust account nears depletion. You can deposit money into an active trust account at any time.

To deposit money into a trust account

From the Trust account page, find and open the trust account record.
From the Account detail tab, select Menu > Deposit.
Enter the amount of money you want to deposit in the Amount field and complete other fields as needed.
Select Submit.

Transfer money between trust accounts

If an individual has multiple trust accounts, you can transfer money between his accounts. You can only transfer funds between accounts associated with the same individual.

To transfer money between trust accounts

From the Trust account page, find and open the trust account record.
From the Account detail tab, select Menu > Transfer.
Enter the amount of money you want to transfer in the Amount field.
Select the destination trust account from the Target account ID list.
Select Submit.

Withdraw money from a trust account

There might be times when an individual needs to withdraw money from his/her trust account. For example, if an individual is not going to make any transactions for a while, he might want to remove the excess money from his trust account. Civic Platform allows you to do this for your customers.

To withdraw money from a trust account

From the Trust account page, find and open the trust account record.
From the Account detail tab, select Menu > Withdraw.
Enter the amount of money you want to withdraw in the Amount field and complete other fields as needed.
Select Submit.

Make payments using automated trust accounts

An administrator can configure Civic Platform so that it automatically creates an invoice and applies payment for fee items from the associated trust account. If there is an address, parcel, primary contact or licensed professional associated with the record, and if Civic Platform associates that item with a trust account, all fees originate from that trust account. If the trust account contains less than the amount owed, Civic Platform takes the maximum possible payment from the trust account, then it creates an invoice for the remaining amount. You can also create an invoice for the fee without applying a payment.

If a fee item does not have an associated trust account, Civic Platform creates a new trust account to disburse the fee item by using overdraft limit functionality.

Example: Your administrator configures Civic Platform to take payments automatically from a trust account whenever possible. You want to create an invoice for fees on a certain record. When you navigate to the Fees tab on the Record page, you select Invoice & pay and choose between Trust account and Other payment method. Civic Platform identifies associated contacts from whom to take payment. If Civic Platform does not find a contact match, it prompts you to choose an alternate payment method, or it displays the payment form where the user can complete the transaction without using the trust account. When the transaction completes, you can view the final payment results and any generated receipts.

To make payment with automated trust accounts

Open the record you want to work with.
Select the Fee tab.
Select the check box next to each fee item with a status of New.
Select Invoice & pay.

Note: If the trust account includes multiple contacts, licensed professionals, addresses or parcels, Civic Platform displays the trust account selection window.
Select a trust account to pay for the fee items.
Do one of the following:
- To invoice and pay, select Submit.
  
  or
- To invoice but not pay, select Invoice without pay.

Make an adjustment to a trust account

From the Trust account page, find and open the trust account record.
From the Account detail tab, hover over Menu and select Adjust.

Edit the fields as needed.

Field name	Action
Amount	Enter the amount you want to adjust.
Transaction type	Select Credit adjust to add money into the trust account for the entered amount. Select Debit adjust to remove money from the trust account for the entered amount.

Select Submit.