Contacts details

The following tables describe fields that may be available when working with contacts.

Important: Because your Civic Platform installation has been configured to meet your agency’s specific requirements, some fields, functionality, and processes may differ from those described. Contact your agency administrator or help desk with questions.

Contact detail fields

Field	Description
Address line 1 Address line 2 Address line 3	The contact’s address information. Up to three lines of address information may be displayed.
Birth date	The contact’s birth date. This field is active only when Contact Type = Individual.
Birthplace city	The contact’s birthplace city. This field is active only when Contact Type = Individual.
Birthplace country/region	The contact’s birth country or region. This field is active only when Contact Type = Individual.
Birthplace state	The contact’s birthplace state. This field is active only when Contact Type = Individual.
Business name 2	If Contact Type = Individual, this is the business, trade, or “doing business as" (DBA) name for the contact. If Contact Type = Organization, this is the additional business, trade, or “doing business as” (DBA) name for the contact besides the Organization name and/or DBA/Trade name.
City	The city in which the contact resides.
Contact number	(Only for contacts associated with records.) An auto-generated ID number that identifies the contact.
Contact status	For a reference contact, this field indicates the status of the contact (enabled or disabled). For a contact associated with a record, this field indicates the status of the association between the contact and the record.
Contact type	The type of contact; for example, individual or organization.
Country/region	The country or region in which the contact resides.
DBA/trade name	The contact’s preferred business or trade name. This field is active only when Contact Type = Organization.
Deceased date	The contact's death date, if applicable. This field is active only when Contact Type = Individual.
Driver’s license number	The contact's driver’s license number. This field is active only when Contact Type = Individual.
Driver’s license state	The state that issued the contact's driver’s license. This field is active only when Contact Type = Individual.
Email	The contact’s email address.
End date	(Only for contacts associated with records.) The date when the contact is no longer associated with the current record. When this date is earlier than the current date, the contact status automatically changes to Inactive.
Fax	The contact’s fax number, with country and area code.
FEIN	The Federal Employer Identification Number. This field is active only when the Contact Type = Organization.
First name	The contact’s first name. This field is active only when Contact Type = Individual.
Full name	The contact’s full name. This field is active only when Contact Type = Individual.
Gender	The contact’s gender. This field is active only when Contact Type = Individual.
Last name	The contact’s last name. This field is active only when Contact Type = Individual.
Middle name	The contact’s middle name. This field is active only when Contact Type = Individual.
Notify contact with record update	(Only for contacts associated with records.) Indicates whether Civic Platform should notify this contact when an application or service request status changes.
Number (ID)	A unique auto-generated number that identifies this contact in your Civic Platform system.
Notes	Notes for the contact.
Organization name	The organization for the contact. This field is active only when Contact Type = Organization.
Passport number	The contact’s passport number. This field is active only when Contact Type = Individual.
Permissions	The contact's level of access to associated records in Citizen Access. Options include: Full (full access) Schedule inspections only(ability to schedule inspections, plus read-only access to the My record list and Record search result list) Read (read-only access for the My Record list and the Record search result list) None (no access)
Phone 1 Phone 2 Phone 3	The contact’s phone number(s).
P.O. box	The contact’s post office box number.
Preferred channel	The method by which the contact prefers to receive communications; for example, by phone, email, fax, or postal mail.
Race	The contact’s race/ethnicity.
Reference contact ID	An auto-generated ID number that identifies the reference contact in Civic Platform.
Relationship	The contact’s relationship to the application or the service request.
Salutation	Salutation to use when addressing the contact; for example Mr. or Ms. This field is active only when Contact Type = Individual.
SSN	The contact’s Social Security number. This field is active only when Contact Type = Individual.
Start date	(Only for contacts associated with records.) The date when the contact becomes associated with the current record. This field defaults to the date when you add the contact to a record.
State	The state in which the contact resides.
State ID number	The contact’s state ID number. This field is active only when Contact Type = Individual.
Suffix	The suffix for a contact name, such as Jr., Sr., or PhD.
Sync	(Only for contacts associated with records.) Indicates whether the record contact is in sync with the reference source contact. Yes indicates that the following information for the record contact is in sync with the reference source: standard field values (except for Contact Type, Start Date, End Date, and Contact Status), template field values common to both, and contact addresses. No indicates that only the contact addresses for the contact are in sync with the reference source, or that a record contact has no reference source.
Title	The contact’s business title. This field is active only when Contact Type = Individual.
Type	The type of contact. Civic Platform uses contact types to group contacts with similar functions.
Zip	The contact’s ZIP code.

Contact address fields

Field	Description
Address line 1 Address line 2 Address line 3	The contact’s address information. Up to three lines of address information may be displayed.
Address type	The contact address type. Your agency administrator configures the address type. Examples include home address or mailing address.
City	The city where the contact resides.
Contact address ID	The system-generated ID for the current contact address.
Country/region	The country/region where the contact resides.
Direction	The street direction of the primary address line in the contact address. For example, in the address 150 North Main Street, North is the direction.
End date	The date when the contact address ceases to be active.
Fax	The contact's fax number, with country and area code.
Full address	The full address of the contact.
House # alpha (end)	The ending house number that makes up the address. You can enter alphanumeric characters in this field. For example, if the address is “10-23 WHITESTONE,” “23” is the ending house number.
House # alpha (start)	The beginning house number that makes up the address. You can enter alphanumeric characters in this field. For example, if the address is “10-23 WHITESTONE,” “10” is the beginning house number.
Level # (end)	The ending level number (floor number). Used to identify a floor or level of a multi-story building/sub-complex.
Level # (start)	The beginning level number (floor number). Used to identify a floor or level of a multi-story building/sub-complex.
Level prefix	The prefix for the level numbers (floor numbers).
Phone	The contact's phone number, with country and area code.
Primary	Indicator that this address is the primary contact address. Only one contact address can be the primary address at a time.
Recipient	The contact person for the contact address.
Start date	The starting date for the contact address to be active.
State	The state where the contact resides.
Status	The status of the contact address (active or inactive).
Street # (end) Street # (start)	The street number(s) of the address associated with the contact. If the address includes multiple street numbers (for example, a fourplex), you can use the Street # (start) and Street # (end) fields to define the range of numbers. Otherwise, you can specify a single street number in either field. Agencies can configure the Street # (start) and Street # (end) fields to support range searching (adding To and From fields), allowing users to search for one or multiple street numbers within a user-defined range.
Street name	The street name of the primary address in the contact address.
Street prefix	The street prefix of the primary address in the contact address.
Street suffix (direction)	The street suffix of the primary address in the contact address.
Street type	The street type of the primary address in the contact address. For example, Street, Boulevard, or Lane.
Unit # (end) Unit # (start)	The unit range of the primary address in the contact address.
Unit type	The unit type designation of the primary address in the contact address; for example, condo, apt, or suite.
Validated	Displays whether Accela Civic Platform has validated the address against an external address source.
ZIP code	The ZIP code of the contact address.

Contact relationship fields

Field	Description
Current contact role	The role that the current contact plays for the contact you selected.
Target contact role	The role that the contact you selected plays for the current contact.
Start date	The date when the relationship starts.
End date	The date when the relationship ends.
Relationship status	The current status of the relationship (active or inactive).

Public user search fields

Field	Description
Address	The public user’s address.
Business name	The public user business name, if applicable.
Cell phone	The public user’s cellular phone number.
City	The public user’s city of residence.
Confirm password	The public user’s password. This field is used for a second entry of the password for verification.
Email	The public user’s email address. By default, this is the User ID.
Fax	The public user’s fax number.
First name	The public user’s first name.
Home phone	The public user’s home telephone number.
Last name	The public user’s last name.
Middle name	The public user’s middle name.
Pager	The public user’s pager number.
Password	The public user’s password used when logging in to Citizen Access.
Password request answer	The answer to the password request question.
Password request question	Password request question. If a public user forgets the password, the user can answer this question. If the answer is correct, Civic Platform sends an email with further instructions to the user's email address.
Preferred contact channel	The method by which the contact prefers to receive communications; for example, by phone, email, fax, or postal mail.
Preferred phone	The public user’s preferred phone number.
State	The public user’s state of residence.
User ID	The user ID for logging in to Citizen Access. The default User ID is the email address provided during registration. You can modify this field.
User role	Defines whether the public user is a Citizen User or an Admin User. Admin users have the ability to perform administrative tasks in Citizen Access.
Work phone	The public user’s work telephone number.
ZIP	The public user’s ZIP code.