Void a payment
When you void a payment, Civic Platform decreases the total payment amount and then increases the balance owed, as if you never made the payment. You can void payments directly from the application or from the Payment processing page. Voiding from the Payment processing page allows you to void payments for both a single record and multiple records.
Void
a payment from the application
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Find and open the desired building record.
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Select the Payments tab.
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Select each payment transaction that you want to void.
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Select Void.
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From the Reason list menu, select a reason. If desired, enter comments.
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Select Submit.
Void
a payment from the Payment processing page
When you void a payment from the Payment processing page, you can void payments for a single record or for multiple records simultaneously.
To void a payment from the Payment processing page
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Find the desired building record.
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On the Payment processing page, select the Void tab.
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Find and select the items that you want to void.
Note: The Total payments amount updates as you add items to the list.
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Select Void.
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From the Reason dropdown list, select a reason. If desired, enter comments.
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Select Submit.
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To view the transaction details, select the History tab and select the desired Transaction ID. Drill down to view additional details, as desired.
See also