Review failed payments

There are many reasons why a payment might fail. Review the possibilities listed in this section with the citizen before you try to process a payment again.

Credit card related payment issues

• It is not uncommon for a credit card authorization request to fail before the request finally clears. Retry the payment if the request fails.

• The request for payment has exceeded the credit card limit.

• Invalid Address Information: The address supplied on the registration form does not match the billing address that the credit card issuer has on file.

• Invalid Credit Card Expiration Information: You (or the customer) entered the credit card account number or the credit card expiration date incorrectly. Check the numbers again and re-enter.

• Invalid Card Validation Number (CVN): The Card Validation Number from the back of the card is incorrect. Please check the CVN and re-enter.

• The account might have fraud protection services. Contact the financial institution to authorize the transaction.

• The account might have insufficient funds. Contact the financial institution and verify the available credit limit.

Check related payment issues

• The check might not have a signature.

• The account might have fraud protection services. Contact the financial institution to authorize the transaction.

• The account might have insufficient funds. Contact the financial institution and verify the available credit limit.