Communication manager prerequisites

Before you configure the communication manager settings described in this section, you must have a functioning installation of Microsoft Outlook/Exchange Server, and an SMS text messaging provider. When configuring communication manager, Civic Platform prompts you to enter key pieces of information from those software configurations, which enable Civic Platform to communicate with them. Accela provides an SMS Adapter to connect your SMS text messaging system with Civic Platform.

You must also configure the Function IDs (FIDs) and standard choices related to this feature before you configure data manager settings. See General Settings, Account Settings, and Message Settings for more information.