Alert rule object properties

Property name	Definition
after(hour)	Combine this property with others to create a time-lapse for the trigger. Example: To send an alert one hour after an item closes, set up an alert rule item for Status = “Closed,” then use the AND operator to combine a second rule item for after(hour)=“1.”
Asset object properties
Asset group	Group to which an asset belongs.
Asset ID	Asset identification.
Asset name	The name of the asset.
Asset type	Type of asset.
City	The city where the asset resides
Current value	An asset’s current monetary value.
Date of service	The date an asset record enters into the database.
Depreciation amount	Dollar amount an asset has depreciated.
Depreciation value	Value of an asset after it has depreciated.
Description	The description of the asset.
Direction	The direction of the asset, such as, North, NE, SW, and so forth.
Prefix	The prefix of the asset.
Record status	Status, whether Active or Inactive, of an asset record.
State	The state where the asset resides.
Status	The status of the asset.
Street # (end)	The end of the street number where the asset resides.
Street # (start)	The start of the street number where the asset resides.
Street name	The name of the street where the asset resides.
Street suffix (direction)	The street suffix direction where the asset resides, such as SW, NE, and so forth.
Street type	The street type where the asset resides.
Unit # (end)	The end of the unit number.
Unit # (start)	The start of the unit number.
Unit type	The unit type of the asset.
Useful life	Number of years you expect to use an asset.
Zip	The ZIP Code where the asset resides.
Record object properties
Actual prod. units	The actual number of production units.
Alt ID	The alternate ID number for the record.
Assigned date	The date a staff member receives an item.
Assigned to department	The department to which the item belongs.
Assigned to staff	The agent to which the item belongs.
Audit ID	The audit ID number.
Category (record type)	The category of the record type.
Channel reported	The reporting mechanism for an item, such as “Email,” “Call Center,” “Web,” and so forth.
City	The city associated with the record.
Closed by staff	The person who closed the item.
Closed date	The date the user closed the item.
Cost per unit	The assigned cost per unit.
Detailed description	The detailed description field of the record.
Direction	The address direction, such as , NE, SW, and so forth.
E-mail	The email associated with the record.
Est. cost per unit	The estimated cost per unit.
Est. job cost	The estimated job cost.
Est. prod. units	The estimated number of production units.
First name	The first name of the person associated with the record.
Group (record type)	The group associated with the record type.
Last activity date	The date when the item most recently experienced activity.
Last name	The last name of the person associated with the record.
Module name	The module to which the object belongs, such as, “Service Request.”
No activity for this record	This property enables you to specify a period, in hours, during which the item experienced no activity. Example: If you want the alert rule to trigger an event for items that experience no activity for 48 hours, select the “No Activity” property, the “=” operator, and enter “48” in the Literal value field.
Opened date	The date you opened the item.
Phone1	The phone number associated with the record.
Priority	The priority of the item. For example, “1” or “2.” Your agency creates priorities in Civic Platform.
Record ID	The record's ID number.
Schedule date	The schedule date.
Severity	The severity of the item. Your agency determines the values you can choose from.
State	The state associated with the record.
Status	The status assigned to the record.
Street # (start)	The starting street number associated with the record.
Street name	The street name associated with the record.
Subtype (record type)	The subtype associated with the record type.
Total job cost	The total cost of the job.
Type (record type)	The type associated with the record type.
Zip	The ZIP Code associated with the record.
Inspection object properties
AM/PM	The time of day.
CreatedByACA	When the inspection was created by ACA.
Inspection type	The type of the inspection.
Inspector	The name of the inspector for this inspection.
Scheduled date	The scheduled date of the inspection.
Scheduled time	The scheduled time of the inspection.
Status	The status of the service item. Your agency determines the values you can choose from. You might see such statuses as Opened, Closed, or Unassigned.