Notification emails

Administrators must configure and customize the content and subject of emails by navigating to Civic Platform > Administration > Setup > Communication manager > Notification templates. Refer to the Notification Templates section of the Accela Civic Platform Administrator Guide.

Some of the emails administrators must edit and format include license renewal emails, password reset, registration of a public user account, account verification when a user registers for an account, and other types of emails.

The Registration process and License verification and renewal process have specific tasks associated with the emails exchanged between the agency and public user account. The instructional text associated with activation emails and license notification emails are provided for you separately.