Define activation emails

You can configure Citizen Access to automatically send an activation email to the registrant after registering for an account in Citizen Access. This email contains a hyperlink that the registrant selects to confirm and activate their public user account. The registration process remains in an inactive state until the registrant selects the hyperlink that the activation e-mail contains. Once Civic Platform receives the response, it activates the registration and sends the standard registration email confirming registration activation to the registrant. Civic Platform purges those accounts that do not get verification from the system. Refer to Registration settings page.

To configure this feature, you must customize the content in the Account verification e-mail, define the URL for the hyperlink, and set the Purged account Interval. If you do not choose to use this feature, go to Registration settings and mark the Enable auto-activation and stop sending account verification email check box.

To configure the activation e-mail

1. Go to Registration Settings and clear the Enable auto-activation and stop sending account verification email check box.
2. Configure the Standard Choices required for the feature in Civic Platform.
   • Navigate to Civic Platform > Agency profile > Standard choices.

     Civic PlatformCivic Platform displays the Standard Choices-Search page.

   • Configure the Standard Choices listed in Activation E‑mail Related Standard Choices. For complete information on configuring the Standard Choices, refer to the Accela Civic Platform Configuration Reference.
3. Customize the related email notification template in Civic Platform:
   • Navigate to Civic Platform > Administration > Setup > Communication manager > Notification templates.
   • Select Account verification e-mail from the email customization drop-down list.
   • Refer to the Notification templates section of the Accela Civic Platform Administrator Guide.
4. When customizing the content of the notification template, set the hyperlink for activation.
   • Select the text you want to be the hyperlink.
   • Click the Hyperlink button.
   • Use the format below to set the hyperlink:

     http://@ACA_SERVER@:@ACA_SERVER_PORT@/Account/PreAccountVerification.aspx?uuid=$$UUID$$

     Replace @ACA_SERVER@ with the agency Citizen Access URL.

     If the agency uses a port, replace @ACA_SERVER_PORT@ with the port used for Citizen Access.

5. Click the Save button.
6. Define the number of days Civic Platform saves inactive registrant account information. Refer to Registration settings page. This requires you to define an EMSE script and set as a regularly scheduled batch job.

   Activation E‑mail Related Standard Choices

   Standard Choice	Standard Choices Value	Description
   CONTENT_TEMPLATE_LIST	ACA_EMAIL_ACCOUNT_VERIFICATION_BY_HYPERLINK_CONTENT	Email content
   CONTENT_TEMPLATE_LIST	ACA_EMAIL_ACCOUNT_VERIFICATION_BY_HYPERLINK_SUBJECT	Email subject
   ACA_EMAIL_TO_AND_FROM_SETTING	ACA_EMAIL_ACCOUNT_VERIFICATION_BY_HYPERLINK_MAILFROM	Email from address
   ACA_CONFIGS	PURGED_EXPIRED_ACCOUNT_INTERVAL	The maximum number of days Civic Platform holds onto inactive accounts before purging.