Define license renewal emails

You must configure the related license renewal emails. Customize the appropriate email notification template in Civic Platform, by navigating to Civic Platform > Administration > Setup > Communication manager > Notification templates. Refer to the Communication Manager online help and the “Communication Manager” chapter of the Accela Civic Platform Administrator Guide for complete details on customizing notification templates.

These emails indicate communications between the public user and the agency when the agency receives an application, awaiting approval, declined, approved, and automatically issued.

License renewal (automatically issued) email

From: - ACA_EMAIL_TO_AND_FROM_SETTING/RENEW_LICENSE_AUTO_ISSUANCE_MAILFROM

To: - $$userID$$

Cc: - N/A

This email is sent when a public user completes the application process for the license renewal. This only happens when you configure the license renewal record type for automatic issuance.

License renewal (pending)

From: - ACA_EMAIL_TO_AND_FROM_SETTING/RENEW_LICENSE_NO_AUTO_ISSUANCE_PENDING_MAILFROM

To: - $$userID$$

Cc: - N/A

This email is sent when a public user completes the application process for the license renewal and is awaiting for approval by an employee at the agency. This only happens when you configure the license renewal record type for manual issuance (disable automatic issuance).

License renewal (denied)

From: - ACA_EMAIL_TO_AND_FROM_SETTING/RENEW_LICENSE_NO_AUTO_ISSUANCE_DENIED_MAILFROM

To: - $$userID$$

Cc: - N/A

This email is sent when a public user completes the application process for the license renewal and is an employee at the agency rejected the license renewal by clicking the rejected button. This only happens when you configure the license renewal record type for manual issuance (disable automatic issuance).

License renewal (approved)

From: - ACA_EMAIL_TO_AND_FROM_SETTING/RENEW_LICENSE_NO_AUTO_ISSUANCE_APPROVED_MAILFROM

To: - $$userID$$

Cc: - N/A

This email is sent when a public user completes the application process for the license renewal and an employee at the agency approves the license renewal by clicking the Approved button. This only happens when you configure the license renewal record type for manual issuance (disable automatic issuance).

License renewal (new application otice)

From: - ACA_EMAIL_TO_AND_FROM_SETTING/RENEW_LICENSE_NEW_APPLICATION_NOTICE_AGENCY_MAILFROM

To: - ACA_EMAIL_TO_AND_FROM_SETTING/ RENEW_LICENSE_NEW_APPLICATION_NOTICE_AGENCY_MAILTO

Cc: - N/A

This email is sent when a public user submits a license renewal application. This email is sent from the agency to notify the public user that the agency receives the application.