Define licensing email functionality

Citizen Access offers a way for agencies to communicate with public users by email for licensing features. This section provides the emails relating to the licensing process including the addition to an account, removal from an account, license rejection, license approval, validation, and renewals.

Administrators must configure and customize the content and subject of emails by navigating to Civic Platform > Administration > Setup > Communication manager > Notification templates. Refer to the Communication Manager online help and the “Communication Manager” chapter of the Accela Civic Platform Administrator Guide for complete details on customizing notification templates.

This section provides you with the emails available for customizing and the related standard choices. Find the email you want to customize by searching in the licensing, validation, or license renewals email configuration sections.

If necessary, go to the Content customize screen in Civic Platform and choose the email to customized based on the standard choice name. See the “Customizing Message Content” section in the “Display Settings” chapter of the Accela Civic Platform Administrator Guide