Citizen Access architecture and interface
Citizen Access allows agencies to interact with their public users in a more meaningful way by providing online access to government services and information. Mobile Citizen Access brings the accessibility features of Citizen Access to mobile phones. This section introduces you to Citizen Access and Mobile Citizen Access. It covers highlights of the architecture and provides a complete overview of the Citizen Access administrative user interface. It includes information on the navigation area, buttons and icons, configuration settings, and the web page designer with its associated web page tasks.
The Citizen Access administrative tool, known as ACA Admin, serves to configure and design your ACA website. Use this tool to enable modules and their associated features, including the design of page flows for record types for the module. You can modify text on a web page, display or hide fields, customize drop-down lists, limit search functionality, define permissions to information, and customize the content of emails that relate to Citizen Access tasks. You can also use this tool to define the features available to Mobile Citizen Access users.
The term “CAP” is legacy terminology, and is replaced by “record” throughout Civic Platform and Citizen Access. The term Record defines a broader range of items or forms that users manage within Civic Platform, such as application, case, license, permit, service request, and work order.