Inspection scheduling

Civic Platform provides a variety of scheduling options for inspections. For example, your agency may want to set up automatic inspection scheduling based on the next available inspector and next available date. If you want to provide a way for customers to schedule or reschedule their own inspections and your agency uses Citizen Access, then administrators configure ACA to allow public users to schedule inspections or multiple inspections. Your agency has the ability to manage when a public user can schedule any inspection for a given day based on pre-defined inspection scheduling parameters. If your agency wants to oversee the public user inspection scheduling, then administrators configure the ability for public users to request an inspection only. When the public user requests an inspection, it is flagged with a pending status until the agency sets or confirms the requested inspection time. This section provides the available ways that your agency can manage inspection scheduling.

Customize inspection schedule link label

Public users most often schedule inspections from an inspections list. You can configure ACA so public users can log in and click a scheduling link right from the Welcome page to go to their inspections list. To display the links, you must enable the links for each module on the Feature settings page and then indicate if registration is required to do the task. Optionally, you can customize the link names with a new link label.

To display the inspection scheduling links

1. Verify inspections are enabled for the module. See Define inspections for a module.

2. Modify the text of the schedule inspection links on the Home page.

   1. Go to the General pages area and open the Home folder.

   2. Select the Welcome pages to modify the schedule inspection links.

   3. Select the name of the link you want to modify and change the text in the Value cell for the Button label.

3. Select Save.